Cancelling

cakebaker — Tue, 21 Jan 2025 11:05:01 GMT

I decided to purchase the new full fibre broadband which had only arrived in my village earlier in the year. I decided to change provider and, as I was well-outside of my contract, set up a date for Openreach to fit the new system for 27/11/24.
I was advised by my new provider to contact TalkTalk to inform them of the ‘cease date’, which I did. I also rang TalkTalk on the 27/11/24 to inform you that the new system had been fitted and I would no longer be using TalkTalk. I assumed the service would be then cancelled in 30 days. I rang again to TalkTalk to request an envelope to return my router. I sent it in the post, as required on 11/12/24.

Just after Christmas I received an ‘account health check’ from a TalkTalk agent. I explained the situation to him and at no point did he indicate that the account hadn’t ACTUALLY been cancelled.
So, to recap. I have done everything required by TalkTalk at this point.
I’m STILL being billed fur a service I could not POSSIBLY have used!!! The router was switched off on 27/11/24!!!! Therefore, I couldn’t technically have used it!!
I contacted TalkTalk and a complaint was raised.
I have had sooooo many WhatsApp, Bot and (a few) human calls - because it’s soooo hard to speak to a person - with TalkTalk and finally been told the service would be cancelled in 7 days to 23/1/25.

I have since been billed £38.08 AGAIN, despite my account showing I owed nothing!!
My next stop will be (along with many other people) contacting BBC Watchdog and BBC RIP-Off Britain.
Absolutely disgusting treatment.

Re: Cancelling

Gliwmaeden2 — Tue, 21 Jan 2025 11:21:06 GMT

This needs to be looked at on the billing message board, @cakebaker, so I will move it there for you.

Re: Cancelling

Arne-TalkTalk — Tue, 21 Jan 2025 11:53:48 GMT

Hi @cakebaker

The cease is completing in few days, I can see that the new bill amount has been cleared.

Apologies for any confusion

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Cancelling

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