topic Re: Problem accessing billing with Firefox in Billing

Problem accessing billing with Firefox

shiroisaru — Sat, 18 Jan 2025 08:57:35 GMT

For some time now, I've been unable to access the billing section of the website using Firefox on Windows 10.
I have no problem using Chrome, but I use FF for everything else as Chrome is not a browser with which I feel comfortable.
Is anyone having a similar problem?

Re: Problem accessing billing with Firefox

Divsec — Sat, 18 Jan 2025 11:53:43 GMT

Hi @shiroisaru have you tried clearing the cache on your preferred browsers?

Re: Problem accessing billing with Firefox

shiroisaru — Sun, 19 Jan 2025 06:11:49 GMT

Hi Divsec,
Thanks for your reply.
Yes, I've tried clearing the cache.

Re: Problem accessing billing with Firefox

Arne-TalkTalk — Tue, 21 Jan 2025 12:33:51 GMT

Hi @shiroisaru

Another customer has posted this advice.

"This is due to Firefox implementing "Enhanced Tracking Protection"
To resolve;
Click the Firefox "Shield icon" to the left of the Firefox browser Address bar.
Turn off "Enhanced Tracking Protection".

Can you try this.