topic Welcome Voucher in Billing

Welcome Voucher

Tetters79 — Tue, 21 Jan 2025 14:51:26 GMT

I signed up in August and was due to receive a welcome voucher of £75 from amazon which should have arrived by the end of December at the latest. At the time of writing I have chased 4 times and each time was told it had been escalated and I would receive the voucher within either 72 hours or 5-7 business days. So far, nothing. I also raised a complaint but after taking 30 mins to connect me to an agent they closed the chat after just 10 mins of inactivity where I'd had to step away. The complaints department was supposed to contact me to discuss but did not, I raised again through the live chat and asked to be connected to the complaints department only to face the same wait of 'all agents being busy' after 30 mins. Looking through the forums this is a common issue for many people and it seems talk talk are hellbent on making it as difficult as possible to get in touch and receive your voucher until you either forget or simply give up.

Has anyone escalated this with CISAS and what was the outcome? Did you receive the voucher and/or compensation for the time spent chasing talk talk to no avail?

Re: Welcome Voucher

Gliwmaeden2 — Tue, 21 Jan 2025 16:59:14 GMT

@Tetters79. once your post is reached the case can be escalated, and staff will keep chasing it for you.

Sometimes tracking cookies get lost in the interim, so it does take time to trace.

Re: Welcome Voucher

Arne-TalkTalk — Wed, 22 Jan 2025 10:52:01 GMT

Hi Tetters79

Did you go through a comparison site when you signed up ie Compare the market/ Uswitch?

Re: Welcome Voucher

Tetters79 — Wed, 22 Jan 2025 10:55:44 GMT

Yes I went through Uswitch but have had multiple confirmations from talk talk that I am eligible for the voucher and that it has been escalated with giftcloud and will arrive within a certain timeframe (72hrs/5-7 business days) only for that new deadline to pass with no voucher still and when I chase again I just get told it will be escalated again or that it will be with me within another 72 hours

Re: Welcome Voucher

Arne-TalkTalk — Wed, 22 Jan 2025 11:00:49 GMT

Thank you, I will chase this up.