topic Re: Still owed money after clsoing my account in Billing

Still owed money after clsoing my account

domclark — Fri, 10 Jan 2025 16:52:29 GMT

I closed my account last month, just after paying a bill for this month. I am owed a credit of £20+. but my account has been closed online, and neither my email address nor physical address are registered on the system, so I can't contact anyone about this. What do I do?

Re: Still owed money after clsoing my account

ferguson — Fri, 10 Jan 2025 17:11:56 GMT

I have moved this to the Billing section for you. You should still have access to My Account even after leaving. The support team here can check what's going on for you, but bear in mind that they won't be back online now until Monday.

Re: Still owed money after clsoing my account

Arne-TalkTalk — Tue, 14 Jan 2025 11:44:37 GMT

Hi domclark

I can see that the refund is being processed.

Regards

Re: Still owed money after clsoing my account

domclark — Wed, 22 Jan 2025 11:50:46 GMT

I am still waiting to hear about my refund. My account number is (was) ending....2236, and i have heard nothing from Talk Talk.

This should not be confused with my OTHER account that has indeed received a refund (ending ......6007).

Re: Still owed money after clsoing my account

Gliwmaeden2 — Wed, 22 Jan 2025 11:56:19 GMT

@domclark, I have removed some numbers from display as the full numbers should not be posted in a public thread.

Please add the full details of the other account in Private Notes, near the end of the Personal Information area of your profile. Go via your avatar, settings. SAVE CHANGES.

You didn't mention two accounts in your original post, so staff will only have been looking at the account associated with your forum details.

Re: Still owed money after clsoing my account

Arne-TalkTalk — Thu, 23 Jan 2025 09:30:33 GMT

Hi domclark

There is a refund on your other account 2236 has been processed, and should be with you in a few days.

Regards