topic Re: I was promised a £50 voucher as compensation for new contract not being initiated. in Billing

I was promised a £50 voucher as compensation for new contract not being initiated.

Parky5 — Thu, 23 Jan 2025 09:00:18 GMT

Although a letter has now arrived confirming new contact details no £50 voucher has been included.

Re: I was promised a £50 voucher as compensation for new contract not being initiated.

Gliwmaeden2 — Thu, 23 Jan 2025 09:10:17 GMT

Vouchers take 30 days or up to 90 depending on the offer and are not normally sent in a letter. They can't be used until you are well past a cooling off period.

That is just confirming address details.

Usually vouchers arrive by email and then need to be redeemed online, @Parky5.

Your post is in a queue for further assistance from staff.

Re: I was promised a £50 voucher as compensation for new contract not being initiated.

Arne-TalkTalk — Wed, 29 Jan 2025 14:14:18 GMT

Hi Parky5

I have escalated the voucher claim.

Regards