topic Re: Automatic compensation scheme? in Billing

Automatic compensation scheme?

Clem-Fandango — Mon, 27 Jan 2025 20:27:25 GMT

I understand that TalkTalk is part of the OFCOM automatic compensation scheme. I was without internet for 9 days, and the Openreach engineer didn’t turn up for the appointment I’d made.

According to OFCOM, I should be automatically compensated for the last 7 days of the outage plus the missed appointment.

I’ve just had my TalkTalk bill which shows the normal monthly amount. Any idea if there’s a lead time for crediting my account with the compensation? I spent many hours navigating the various “customer support services” a couple of weeks ago – I shouldn’t have to endure more of that to get what should be automatic.

Grateful for any advice.

Re: Automatic compensation scheme?

ferguson — Mon, 27 Jan 2025 20:35:24 GMT

There is a lead in time of 30 days once the fault has been resolved and this will generally mean a whole billing cycle has to pass, have a look here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Re: Automatic compensation scheme?

Clem-Fandango — Mon, 27 Jan 2025 20:40:46 GMT

@ferguson, thank you! I’ll keep an eye out for the next bill.

Re: Automatic compensation scheme?

ferguson — Mon, 27 Jan 2025 20:47:02 GMT

No worries. If you need to follow up after that just post back here.