topic Re: Account suspended? in Billing

Account suspended?

Bob&Alex — Fri, 24 Jan 2025 17:47:45 GMT

When I try logging into my account using the TalkTalk app I get a message that says Account Suspended. Why? I am still within TalkTalk and now on a fibre optic broadband package. I only wanted to log in to ask why I have not received the voucher I was promised when I agree to stay with TalkTalk back in the summer.

Re: Account suspended?

Gliwmaeden2 — Fri, 24 Jan 2025 18:53:26 GMT

I'll move this to the billing section where they can check what's going on with your My Account and chase up the voucher for you, @Bob&Alex .

But it will be after the weekend before you get a reply.

Re: Account suspended?

Bob&Alex — Fri, 24 Jan 2025 20:21:10 GMT

Thank you so much!

Re: Account suspended?

Arne-TalkTalk — Wed, 29 Jan 2025 13:28:19 GMT

Can you try to log in using a browser?

Re: Account suspended?

Stella14 — Thu, 18 Sep 2025 19:55:18 GMT

Paid bill services cut off

Re: Account suspended?

ferguson — Thu, 18 Sep 2025 20:02:59 GMT

@Stella14

This is an old and dormant thread. For further help, please start your own topic.

Re: Account suspended?

Gliwmaeden2 — Thu, 18 Sep 2025 20:07:08 GMT

@Stella14, it can take up to 24 hours to get services restored after payment.

You also need to switch the router off entirely, even unplug it at the wall, for a minimum of 30 minutes before restarting it.

If you still have trouble, please return to the message board and click on start a topic.

As explained above, this is another customer's own thread. Staff only reply to the original poster.