topic Direct debit in Billing

Direct debit

Wendy311063 — Thu, 30 Jan 2025 20:20:53 GMT

I have recently had problems with talk talk taking my direct debit payment twice monthly. One of these payments I have cancelled. I have now received an email saying that I have cancelled my main email, I have not. I have checked with my bank and the direct debit for £25.99 has not been cancelled.

Re: Direct debit

ferguson — Thu, 30 Jan 2025 20:53:05 GMT

There are occasions when you may have one payment taken early in the month and another late in the same month depending on your billing date, although this is rare. My Account can tell you what payments were due and when and you can also change your payment date there. I have moved this to the Billing section for you.

Re: Direct debit

Arne-TalkTalk — Fri, 31 Jan 2025 10:39:54 GMT

Hi @Wendy311063

There is nothing on your account showing we have emailed you, your direct debit was taken correctly, it may be a scam email follow the instructions on our help page Phishing emails & everything you need to know - TalkTalk Help & Support

Regards