Leaving TalkTalk - Switch to a new ISP

BryanA — Mon, 03 Feb 2025 09:52:32 GMT

I have switched to another ISP and phoned TalkTalk to ensure they would close my account and issue a final bill.

The support agent informed me that the new ISP needed to issue the "cease notification" before TalkTalk would close my account and before TT will stop billing me.

My online account is showing that my telephone is "disconnected" and since TT sent me an EMail on 5JAN2025 containing text: "Other provider has let us know that you're thinking of switching broadband providers" I have followed the correct switching process giving the required Notice.

Please could a TT staff member confirm that you have received the "Cease notice" and arrange for a "Final Bill" to be created.

Also please confirm or arrange for an Equipment Returns "bag" to be sent to me so that I can return the TT Hub.

Many Thanks

Bryan

Re: Leaving TalkTalk - Switch to a new ISP

Divsec — Mon, 03 Feb 2025 11:54:58 GMT

Hi @BryanA sorry to see you go and I hope all is well with the new ISP.

Your post has been escalated and you should hear soon.

Re: Leaving TalkTalk - Switch to a new ISP

Arne-TalkTalk — Tue, 04 Feb 2025 15:26:18 GMT

The account is cancelled as of the 30th Jan, a returns bag has been issued.

topic Leaving TalkTalk - Switch to a new ISP in Billing

Leaving TalkTalk - Switch to a new ISP

Re: Leaving TalkTalk - Switch to a new ISP

Re: Leaving TalkTalk - Switch to a new ISP