topic Re: Giftcloud Voucher not received in Billing

Giftcloud Voucher not received

ryanking — Mon, 06 Jan 2025 14:35:11 GMT

Renewed my service in July, with an activation date in August and the promise of a voucher from Giftcloud.

I've waited more than the required amount of days and not received anything.

Reached out to giftcloud and their support is not helpful and questioning which deal i signed up for and suggesting cookies at the time were the issue. However the renewal was done by phone.

Is there a direct communication or template to use when contacting giftcloud to get them to release the voucher?

Re: Giftcloud Voucher not received

Gliwmaeden2 — Mon, 06 Jan 2025 16:00:44 GMT

Moving this to the billing section for you, @ryanking.

Re: Giftcloud Voucher not received

Arne-TalkTalk — Tue, 07 Jan 2025 13:24:29 GMT

Hi ryanking

I will escalte this to the team responsible for the vouchers.

Regards

Re: Giftcloud Voucher not received

ryanking — Mon, 13 Jan 2025 22:51:58 GMT

Hi,

Has there been any response from the escalation please?

Re: Giftcloud Voucher not received

Arne-TalkTalk — Wed, 15 Jan 2025 12:12:57 GMT

They dont reply to me I just pass your detials to them, they will email you when they voucher is issued.

Re: Giftcloud Voucher not received

ryanking — Wed, 15 Jan 2025 12:15:10 GMT

Ok thanks. Is there an ETA or expected period before I should be contacted or raise again?

Re: Giftcloud Voucher not received

Arne-TalkTalk — Wed, 15 Jan 2025 14:54:01 GMT

I understand there is a backlog, but usually its picked in 7/10 days

Re: Giftcloud Voucher not received

ryanking — Tue, 04 Feb 2025 11:07:34 GMT

Hi, are you able to chase this one again for me as im still yet to receive any communications on this topic and its been another 2 weeks.

Thanks

Re: Giftcloud Voucher not received

Arne-TalkTalk — Wed, 05 Feb 2025 09:41:45 GMT

The only update is that there is a delay with vouchers at the moment, Sorry.

Re: Giftcloud Voucher not received

JosephRyd — Tue, 18 Mar 2025 02:23:15 GMT

Hi,

I have seen multiple posts online about this with Giftcloud and TalkTalk and Sky, I renewed way over 90 days ago, was in touch with both Giftcloud and TalkTalk. Still not received and it’s been a nightmare trying to get it resolved.

i have called TalkTalk and told to speak to giftcloud.

then all you can do is email giftcloud and get an automated response and wait days for a real human and then they ask you a load of questions which will delay again another 5-10 days.

i hope i will have my voucher soon.

Re: Giftcloud Voucher not received

Gliwmaeden2 — Tue, 18 Mar 2025 07:03:29 GMT

If you need help for this, @JosephRyd, please return to the message board and click on start a topic.

For support topics it's really important not to confuse the individual accounts in the replies, so you can't just add to another customer's topic in order to get help.