Almost a month with no service, wrong information and now extra charges

georgeYork13 — Mon, 27 Jan 2025 13:10:23 GMT

In December our internet stopped working. I called support and was told there was a local outage and it would be restored in a few hours. The next day it was still down. I was told it was taking longer to fix and exchange. A few more days and I was told it was fixed and was perhaps an issue at our home. A few more days I was told again Open reach was changing out equipment. I kept getting conflicting stories every day over the phone and messaging. Someone we know suggested the router might be bad. I asked to replace it while on the phone again and was told I would be charged and to wait and see if the line is restored. I waited, and kept calling. Around 20 days later I was told to call in an engineer visit. I was told they would call or send a text before arriving. The did not. I have no text or missed called. They arrived early and left, I got that email. I tried calling Talk Talk and they couldn't help get the person back. I posted on this forum about our issues and someone said they could send a router out - and that was the issue. After 28 days it was the router I was convinced not to order. 28 days of constant calling and messaging. I was told I would get credit for the daya we had no service. I did not. I now also have a new 75 charge for a missed appointment, even though they did attempt to not contact me before arriving. I had someone here but the engineer arrived early and promptly left. How do I contest the charge and ask for a refund for the days we had no service? I messaged TT again yesterday and after another 1.15 hours was told someone would call me to make this right. I have not received a call. I am very frustrated, and while grateful internet was restored, this has been a very disappointing and time consuminge xperience.

Re: Almost a month with no service, wrong information and now extra charges

Arne-TalkTalk — Tue, 04 Feb 2025 11:14:15 GMT

Hi georgeYork13

I can see that the complaints team have taken this over.

Regards

topic Re: Almost a month with no service, wrong information and now extra charges in Billing

Almost a month with no service, wrong information and now extra charges

Re: Almost a month with no service, wrong information and now extra charges