topic Re: Cannot close account in Billing

Cannot close account

Nanonic — Wed, 05 Feb 2025 18:46:20 GMT

I cancelled all of my services in 2017 but my account is still active and I can log into it.

I can't seem to find any way to close the account and the bot doesn't help.

Searching the forum seems to show that this should have automatically been closed a year after my last bill, but this obviously hasn't happened.

Any help?

Re: Cannot close account

ferguson — Wed, 05 Feb 2025 18:49:47 GMT

If you would like the support team here to look into this for you make sure that your personal details including the old TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can try to identify the account and then wait for them to respond.

Re: Cannot close account

Nanonic — Wed, 05 Feb 2025 19:06:44 GMT

All added

Re: Cannot close account

Arne-TalkTalk — Thu, 06 Feb 2025 08:14:47 GMT

Hi @Nanonic

The online account does close after 12 months, however when you log in it resets the timer.

I have de-registered the account so you wont be able to log in.