topic Refund for dead relative. in Billing

Refund for dead relative.

Gviking — Thu, 06 Feb 2025 19:58:31 GMT

Hi,

My mum recently passed and we received a bill for -£23.34. Does that mean the account is in credit? If so, how do we get that refunded to her bank?

Thank you.

Re: Refund for dead relative.

Gliwmaeden2 — Thu, 06 Feb 2025 21:14:08 GMT

Sorry to hear about your loss, @Gviking.

Yes, the minus figure will be sitting in My Account. It should be claimed back - speak to the bereavement team to help sort everything out.

https://community.talktalk.co.uk/t5/Articles/Our-bereavement-team/ta-p/2205169

If the direct debit details are still set up in her My Account it should be possible to claim it back with the same information. See what the bereavement team says.

Re: Refund for dead relative.

Arne-TalkTalk — Mon, 10 Feb 2025 14:10:30 GMT

@Gviking

Sorry for you loss.

Are you able to access the online account, the option to request a refund will show.