topic Final attempt to close my account. in Billing

Final attempt to close my account.

aamir3 — Thu, 06 Feb 2025 21:55:34 GMT

I have been trying and have been confirmed multiple time that my account will be closed since last Nov however I am still getting email regarding my bills and today I got email regarding my DD setup, when I logged in to account and what a surprise my account still shows active. I am not sure what I need to do now is this the point for me to reach out to consumer court or still there is some hope ?

Re: Final attempt to close my account.

Gliwmaeden2 — Thu, 06 Feb 2025 23:07:27 GMT

@aamir3, are the bill notifications for £0.00?

It does take a while to wind everything up. There's a 30 day notice period or till you switched, not necessarily synchronised with your billing cycle; potential refunds to claim via My Account. This article indicates that there can be perfectly valid reasons for bills to come in after the cease on the line:

https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229

The account itself remains open for 12 months after you leave - useful for people needing to look up old bills.

I'll move this to the billing section for staff to check exactly what's going on for you - they reply Monday to Friday, during the day.

It's not a broadband service issue, hence moving it across to the billing section.

Re: Final attempt to close my account.

Arne-TalkTalk — Mon, 10 Feb 2025 14:08:45 GMT

Hi aamir3

It looks like the switch order has remained open, I have logged this as a fault .

Re: Final attempt to close my account.

aamir3 — Sat, 01 Mar 2025 10:22:09 GMT

Thanks a lot but is it closed yet I just received one email stating my account will be closed as last time but again I have received my bill today.

Re: Final attempt to close my account.

Gliwmaeden2 — Sat, 01 Mar 2025 11:04:15 GMT

If the bill was created before the account was closed, it would still automatically be sent, @aamir3.

There may still be a fault getting in the way, so I'll re-escalate this thread for staff to follow up. It will be after the weekend before you hear back.

Re: Final attempt to close my account.

Arne-TalkTalk — Tue, 04 Mar 2025 08:39:30 GMT

Hi aamir3

The fault has been cleared and the account is now cancelled.

There is no balance on the account also.

Sorry for the delay.