topic Order in Progress in Billing

Order in Progress

tony49 — Fri, 07 Feb 2025 14:26:38 GMT

I put in an order on the 25 Nov 24 to upgrade to Fibre 150, I changed my mind and cancelled the order on the same day (25 Nov 24) My account is still showing an order is in progress . I have brought this matter to talktalk via chat line several time and have been told the order in progress will be removed in 4 to 5 working days but nothing happens.

I now want to up grade to fibre 150 but I am being blocked.. Any advice will be welcome

Tony

Re: Order in Progress

Gliwmaeden2 — Fri, 07 Feb 2025 23:44:23 GMT

I suspect that it's a fault in your My Account, @tony49.

Staff won't be back on here before Monday. I'll move this to the billing section for you as that's where "stuck orders" etc normally get investigated / removed.

Re: Order in Progress

Arne-TalkTalk — Fri, 14 Feb 2025 09:48:48 GMT

Hi tony49

I have found an open order from the previous cancelled order.

I have logged this as a fault in the system.

Will check for an update next week