topic Re: Already paid my bill in Billing

Already paid my bill

Shaun8550 — Tue, 11 Feb 2025 16:45:22 GMT

You sent me an email saying I still own money and already paid it with my credit card but you said you will take it out by direct debit on 17th I think which you don't need to

Thanks

Re: Already paid my bill

Gliwmaeden2 — Tue, 11 Feb 2025 17:46:14 GMT

Moving this to billing for you, @Shaun8550.

Re: Already paid my bill

Arne-TalkTalk — Wed, 12 Feb 2025 10:46:40 GMT

Hi Shaun8550

We wont take the Direct Debit as the balance is zero, be aware that direct debits are requested 3 days before the payment date, as you paid 1 day before the extraction date the email will have crossed.

Sorry for any confusion.