topic Disconnected after missed payment in Billing

Disconnected after missed payment

JDW04 — Wed, 12 Feb 2025 13:59:36 GMT

Hello!

I've been disconnected due to a missed payment. My account is now in credit as I have paid, yet I still have no connection. How long does reconnection take?

Re: Disconnected after missed payment

fr8ys — Wed, 12 Feb 2025 15:06:24 GMT

Was your service restricted or disconnected?

A missed payment would normally lead to a restriction in service in which case you need to turn off your router for at least 30 minutes then turn it on. This starts a new session, which should be unrestricted.

If its still restricted, try again after a couple of hours.

If it's a more severe situation that led to a disconnection I suggest you phone and speak to the loyalty team to find out the latest position.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

Re: Disconnected after missed payment

JDW04 — Wed, 12 Feb 2025 17:28:26 GMT

Thanks for that! I'm 2 weeks behind on a payment and they've completely discontinued my service. The only option I have is to set up a completely new broadband order meaning I'm now without connection for a couple of weeks as they can't just restart it. I was only warned of restrictions in the email I received 2 days ago, not complete disconnection. I live alone and the internet is my only method of contact with others or entertainment when I'm not at work so this is a bit of a shock. Most unhappy and I'm now changing provider. Thanks for your answer though.

Re: Disconnected after missed payment

Arne-TalkTalk — Thu, 13 Feb 2025 12:38:32 GMT

Hi JDW04

Can you add your account number to the community profile, I can only find an account that was disconnected in 2019

Thank you .