topic Re: Bill query in Billing

Bill query

Jam75 — Wed, 12 Feb 2025 15:44:18 GMT

Hello. I've just received my latest bill for last month and it's double what I expected. The reason seems to be that I'm paying for Fibre 150, and then also paying for Fibre 150 data which is something I don't think I've ever requested. Could someone clarify please? It's very difficult to speak to someone directly and this website just takes you round in endless circles. Thanks.

Re: Bill query

Gliwmaeden2 — Wed, 12 Feb 2025 15:49:52 GMT

Moving this to billing for you, @Jam75.

It might take day or two to get a reply, and then staff are not on here at weekends.

Re: Bill query

Jam75 — Wed, 12 Feb 2025 15:54:58 GMT

Thank you - I'm finding it puzzling to find my way round.

Re: Bill query

Arne-TalkTalk — Thu, 13 Feb 2025 12:04:20 GMT

HI Jam75

I have escalated this as there is 2 packages running causing the double billing.

Regards