topic Re: Your payment is now overdue. No longer a broadband customer in Billing

Your payment is now overdue. No longer a broadband customer

Phawk — Thu, 13 Feb 2025 21:07:13 GMT

I've migrated away from TalkTalk fibre at the end of contract, but received a text message today requesting a further payment by My Account or Payment IVR telephone number.

Billing thinks I'm still a fibre customer and wants continue my monthly fee of £26.

Relates to account *removed for security*

Re: Your payment is now overdue. No longer a broadband customer

Gliwmaeden2 — Fri, 14 Feb 2025 08:15:03 GMT

@Phawk, did you speak to customer services at the time?

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Also check out the links about final bills etc in the above.

Re: Your payment is now overdue. No longer a broadband customer

Arne-TalkTalk — Fri, 14 Feb 2025 09:01:57 GMT

Hi Phawk

The outstanding balance has been removed.

A final zero balance bill will be issued.

Regards