topic Re: Confused with land line in Billing

Confused with land line

Ges62 — Fri, 14 Feb 2025 15:14:10 GMT

Sorry if this is obvious but I have broadband with TalkTalk and have had a BT phone line for forty years. I pay monthly land line charges to BT but I never make any calls as I use mobile phone. Do I still need to keep paying BT to keep the number for TalkTalk broadband as no-one else I know still uses their landline?

Thanks

Re: Confused with land line

KeithFrench — Fri, 14 Feb 2025 15:24:07 GMT

Your broadband runs over your landline. Whether you choose to use the landline is up to you. Take away your landline and you lose your broadband.

Re: Confused with land line

Ges62 — Fri, 14 Feb 2025 15:29:12 GMT

Thanks, but do I have to keep paying BT for the line or can I pay TalkTalk?

Re: Confused with land line

KeithFrench — Fri, 14 Feb 2025 15:31:09 GMT

With most customers, they only pay TalkTalk for both, although I have come across your situation once before. So it is rare.

Re: Confused with land line

ferguson — Fri, 14 Feb 2025 16:02:01 GMT

@Ges62

From what you say you must be on a very old package. I will move this to the Billing section where it can be more appropriately dealt with, although bear in mind that the support team here will not be back online until Monday.

Re: Confused with land line

Ges62 — Fri, 14 Feb 2025 16:08:41 GMT

Thanks. I just can't work out if I am paying twice for line rental from BT and TalkTalk?

Re: Confused with land line

ferguson — Fri, 14 Feb 2025 16:50:23 GMT

The support team will have a look at the details for you and advise you what's what.

Re: Confused with land line

Arne-TalkTalk — Mon, 17 Feb 2025 15:12:13 GMT

Hi @Ges62

You are paying BT for line rental and TalkTalk for broadband separately, you can make a significant saving by moving to an all in one package, call the loyalty team on 03451720088 they will be able to see what options are available

Regards

Re: Confused with land line

Ges62 — Mon, 17 Feb 2025 18:23:14 GMT

Thanks for the info