topic Re: Engineer charge in Billing

Engineer charge

itsmeamit89 — Thu, 13 Feb 2025 19:43:12 GMT

I have been billed £75 on my most recent bill for an engineer charge.

An engineer did come to my property due to my internet not working. He established the problem was the router. I was sent a replacement router which I connected and my internet was then working again.

In total I was left without internet for almost 1 week. The fault was with the initial router I had been supplied with. As far as I am aware, the engineer did not mention anything about me having caused the fault.

I am extremely disappointed to see that I have been charged when I was not responsible for the issue. I expected compensation for the almost 1 week period without internet and to be charged £75 when the issue was with a router I was provided with is shocking.

Please can someone look into this and help me.

Kind regards,

Amit

Re: Engineer charge

ferguson — Thu, 13 Feb 2025 20:13:19 GMT

@itsmeamit89

I have moved this to the Billing section for you.

Re: Engineer charge

Arne-TalkTalk — Fri, 14 Feb 2025 11:47:17 GMT

Hi @itsmeamit89

A credit has been raised on your account, you can request a refund via My Account.

Regards

Re: Engineer charge

itsmeamit89 — Sat, 15 Feb 2025 09:51:46 GMT

Hi.

I am thankful for the refund of the engineer charge.

Am I eligible for any compensation due to having been without internet for almost a week for no fault of my own?

Kind regards,

Amit

Re: Engineer charge

Gliwmaeden2 — Sat, 15 Feb 2025 11:18:17 GMT

Automatic compensation takes up to 30 days to be applied if your situation meets their criteria, @itsmeamit89.

See here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

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