topic Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge . in Billing

Charged £75 for engineer visit despite repeatedly been told there would be no charge .

Doodles — Thu, 06 Feb 2025 18:12:07 GMT

Hello. I contacted Talk Talk on 19.1.2025 as I had no WIFI After a number of hours of checks I was told that an engineer would be sent and not to worry as there was no charge to me. When the engineer arrived on 21.1.2025 he spoke to Talk Talk to confirm that the router needed replacement and the Talk Talk person confirmed that there would be no charge of the engineer visiting or no charge for the replacement router. During further contacts with Talk talk they confirmed that there would be no additional charges for the engineer or router. I arrived home on 05.2.2025 to find that I have been charged £75 for the engineer visit.

Please could this be addressed in that I would like the charge to be lifted. Thank you

Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge .

ferguson — Thu, 06 Feb 2025 18:36:16 GMT

Have you received a replacement router and that is working OK now? This has been flagged to the support team here for you.

Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge .

Doodles — Thu, 06 Feb 2025 18:48:00 GMT

Hello Ferguson yes following some chasing and excellent help from one of your colleagues. It fired into action immediately and I will be sending back the dud one.

Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge .

ferguson — Thu, 06 Feb 2025 20:20:11 GMT

OK, thanks for that. They will pick up this engineer charge issue as soon as they can.

Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge .

Arne-TalkTalk — Mon, 10 Feb 2025 14:47:54 GMT

Hi Doodles

The engineer charge was removed the updated balance can be seen in My Account when you click on view bills.

Regards

Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge .

Doodles — Mon, 10 Feb 2025 18:47:19 GMT

What can I say. You guys are the best. Thank you Arne.

Much appreciated

Lucille

Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge .

Arne-TalkTalk — Tue, 11 Feb 2025 08:57:11 GMT

Happy to help

Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge .

Nasrin_Rajan — Sun, 16 Feb 2025 10:25:30 GMT

How to a put up a new post. First time here.
The same happened to me and I have bed. Charged £75 for an engineer visit when all I needed was a new router as the router was faulty.
weekend so only tech team available

Re: Charged £75 for engineer visit despite repeatedly been told there would be no charge .

Doodles — Sun, 16 Feb 2025 13:42:38 GMT

Hi Nasrin.

I am not that great at advise but yes you have put your issue inside mine. The best way I would say to create a NEW post is to look to higher up on your page where it shows the following

Home ---- Help with your service--- Billing --- Re: Charged £75 for engineer ( its the hyperlinked area which I am unable to include in this post)

Then just click on the word BIlling and that will take you to a page to make a new post.

The support team will see it and will help you. Mine has been refunded following their intervention. They are excellent support workers on this community site. I wish you well