topic Re: Awaiting Voucher in Billing

Awaiting Voucher

steedie1 — Fri, 14 Feb 2025 15:50:45 GMT

Hi, On 27th January I received an email from TalkTalk saying that my £50 voucher would be with me within 10 days and if not to contact 'Gift cloud' which I have now done, (10th February) they have said I require an Order Reference Number which starts with 9, N, FTTP_ or SGQ. Having checked my email from TalkTalk I cannot find any of these reference numbers. Also the email from Gift Cloud has said that I should hear within 20 working days which seems a long time to wait.

Re: Awaiting Voucher

Divsec — Fri, 14 Feb 2025 16:54:54 GMT

Hi @steedie1 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Awaiting Voucher

steedie1 — Fri, 14 Feb 2025 20:16:17 GMT

Thank you , just seems that as the system has been in place a while now that it should go a little more smoothly.

Re: Awaiting Voucher

Gliwmaeden2 — Fri, 14 Feb 2025 23:47:09 GMT

Talktalk is also at the mercy of Giftcloud for how long things take, @steedie1.

Staff will respond after the weekend.

Re: Awaiting Voucher

Arne-TalkTalk — Mon, 17 Feb 2025 14:30:46 GMT

Hi steedie1

I have PM'd you the order ref.

Thank you

Re: Awaiting Voucher

steedie1 — Thu, 27 Feb 2025 14:26:29 GMT

I have just received this email reply from 'giftcloud' which I have to say is not very promising.

They now suggest I have to contact TalkTalk to resolve this ?

To be honest it does not endear confidence in either Talktalk and certainly not 'Gift cloud ' if customers are treated in this way. I really don't understand why something so simple is made so complicated .

Could someone please look into this please.

Thank you

Re: Awaiting Voucher

steedie1 — Mon, 03 Mar 2025 17:26:42 GMT

Any chance of a reply please.

Re: Awaiting Voucher

Arne-TalkTalk — Tue, 04 Mar 2025 09:02:08 GMT

Hi steedie1

I will pass your account details to the team who issue the vouchers.

Re: Awaiting Voucher

steedie1 — Wed, 05 Mar 2025 07:31:56 GMT

Thank you, hopefully it can be resolved soon.

Re: Awaiting Voucher

pobox1122 — Fri, 14 Mar 2025 15:47:14 GMT

Has this been rectified now? I have been in this position every time with Gift Cloud it is nothing new, a simple enquiry can take a couple of months.

Re: Awaiting Voucher

steedie1 — Fri, 14 Mar 2025 17:23:48 GMT

Funnily enough I have just had a reply from Talktalk this afternoon, apologising for the delay but instead of a voucher I should get money off my account, not ideal but hopefully a result.

Not impressed to be honest with the length of time it has taken and certainly unimpressed with " gift cloud" who seem to be totally incompetent considering it is their bread and butter.

Re: Awaiting Voucher

Arne-TalkTalk — Mon, 17 Mar 2025 10:15:05 GMT

Thanks for the update.