topic Re: Cancellation - then monthly bills keep arriving. in Billing

Cancellation - then monthly bills keep arriving.

RobertPre — Wed, 12 Feb 2025 13:30:25 GMT

I have spent numerous hours with the 'live chat' nonsense. I received confirmation about my cancellation (verified on their chat emails) that I have cancelled in time and no further payments are due. I am unable to contact the billing dept, to stop their emails about overdue bills. Any email from them is 'no reply'. Hopeless company.

Re: Cancellation - then monthly bills keep arriving.

Gliwmaeden2 — Wed, 12 Feb 2025 13:38:57 GMT

Call 03451 720088 [open till 7pm today], @RobertPre.

There may be a charge for equipment or late billing for phone calls - it says on the cancellation page that these can come in later.

Re: Cancellation - then monthly bills keep arriving.

Arne-TalkTalk — Fri, 14 Feb 2025 11:23:39 GMT

Hi @RobertPre

The account is still active, I have found a fault on your account which is causing the cancellation requests to fail.

It has been logged to the team responsible to fix these errors, once this is fixed the account will cancel correctly.

Sorry for any inconvenience caused.

Re: Cancellation - then monthly bills keep arriving.

RobertPre — Fri, 14 Feb 2025 18:57:28 GMT

Arne - many thanks for your investigation. This is very much appreciated.

Robert

Re: Cancellation - then monthly bills keep arriving.

Arne-TalkTalk — Tue, 18 Feb 2025 11:04:27 GMT

Hi RobertPre

the error looks to have been cleared so I have requested the network team to close the account.

Will check in 48 hours

Re: Cancellation - then monthly bills keep arriving.

Arne-TalkTalk — Mon, 03 Mar 2025 12:39:11 GMT

The account is now closed

Re: Cancellation - then monthly bills keep arriving.

RobertPre — Mon, 03 Mar 2025 12:57:00 GMT

Many thanks for your very welcome intervention. This has been a headache for me since December.

Your assistance is much appreciated.