topic Cooling off period in Billing

Cooling off period

jimmymumu — Tue, 18 Feb 2025 14:30:33 GMT

Could you tell me if I'm still in the cooling-off period? please. I renewed not long ago

ferguson — Tue, 18 Feb 2025 14:36:40 GMT

It's 14 days, see here.

jimmymumu — Tue, 18 Feb 2025 14:39:44 GMT

Thanks. I knew it was 14 days but i was trying to find the date when i renewed.

ferguson — Tue, 18 Feb 2025 14:49:30 GMT

How did you renew? Did you not get an email confirming it? The support team can check when they pick this up.

jimmymumu — Tue, 18 Feb 2025 23:41:46 GMT

All sorted. thanks

Arne-TalkTalk — Wed, 19 Feb 2025 12:40:53 GMT

Glad its sorted