topic Re: Bill in Billing

Bill

Leon53664 — Fri, 21 Feb 2025 13:28:08 GMT

My contract ended on the 19th of Feb but bill was created on the 15th and I've been charged for a full month but I only had it for 4days

Re: Bill

Gliwmaeden2 — Fri, 21 Feb 2025 14:02:09 GMT

The end of contract date is just the end of the minimum term, @Leon53664.

Have you told them you are leaving?

The bill is made up for the month ahead, and, unless you're switching to another provider, requires 30 days' notice.

If a switch means you have paid in advance for days you can't use, the next bill will show a refund for you to claim back via My Account.

Leave your Direct Debit in place meanwhile.

Re: Bill

Leon53664 — Fri, 21 Feb 2025 14:18:53 GMT

Yeah spoke on the phone I was told if they take payment to log on to my account and request a refund but I can't get on the account because I'm no longer with talk talk

Re: Bill

Gliwmaeden2 — Fri, 21 Feb 2025 16:50:40 GMT

Your log in details should give you access for up to a year, so that you can view old bills etc.

It should be accessible. Try clearing cache, enabling pop ups, disable ad blockers, or try another browser.

After all that, it may be a fault with My Account, so I'll re-escalate this for staff attention. It will be after the weekend now before you get a reply.

Re: Bill

Arne-TalkTalk — Tue, 25 Feb 2025 09:31:06 GMT

Hi @Leon53664

A refund is ready now, My Account is still active.

Any problems let me know