topic Re: £100 Amazon voucher for staying with Talk Talk in Billing

£100 Amazon voucher for staying with Talk Talk

LouiseThomas92 — Sun, 16 Feb 2025 20:40:06 GMT

Hello,

When I agreed to stay with TalkTalk when my contract ended I was promised a £100 Amazon voucher within 90 days. This was on the 11th/11th 2024 and I'm yet to receive my voucher, could someone please look into this for me?

Many thanks,

Louise

Re: £100 Amazon voucher for staying with Talk Talk

ferguson — Sun, 16 Feb 2025 20:50:18 GMT

Wow, bang on, 90 days exactly! The support team will look into this for you as soon as they can when they are back online from tomorrow.

Re: £100 Amazon voucher for staying with Talk Talk

Arne-TalkTalk — Tue, 18 Feb 2025 09:42:10 GMT

Hi LouiseThomas92

I have escalated this for you.

Regards

Re: £100 Amazon voucher for staying with Talk Talk

LouiseThomas92 — Tue, 18 Feb 2025 11:54:10 GMT

Thank you

Re: £100 Amazon voucher for staying with Talk Talk

jazzman3 — Sun, 23 Feb 2025 16:45:05 GMT

Was this ever resolved?

Re: £100 Amazon voucher for staying with Talk Talk

LouiseThomas92 — Sun, 23 Feb 2025 16:48:14 GMT

Not yet!

Re: £100 Amazon voucher for staying with Talk Talk

jazzman3 — Sun, 23 Feb 2025 16:57:15 GMT

That's bad! When did you raise your concern? I am in a similar situation.

Re: £100 Amazon voucher for staying with Talk Talk

LouiseThomas92 — Sun, 23 Feb 2025 17:13:02 GMT

Only a week ago so I hope to hear soon, how about you?

Re: £100 Amazon voucher for staying with Talk Talk

Gliwmaeden2 — Sun, 23 Feb 2025 22:44:49 GMT

It can take a few weeks, @jazzman3.

Please follow up on your own thread.

Re: £100 Amazon voucher for staying with Talk Talk

LouiseThomas92 — Sun, 09 Mar 2025 16:48:20 GMT

Hi Arne,

Have you heard anything yet? Is there a direct phone number I can contact someone on at all?

Many thanks,

Louise

Re: £100 Amazon voucher for staying with Talk Talk

Gliwmaeden2 — Sun, 09 Mar 2025 17:54:31 GMT

@LouiseThomas92, we can re-escalate this thread for you.

The usual 03451 720088 is open till 7pm on weekdays, till 6pm Saturday. We haven't got another phone number for you.

Re: £100 Amazon voucher for staying with Talk Talk

Arne-TalkTalk — Mon, 10 Mar 2025 14:04:04 GMT

I have passed on your details, they dont come back to me, they will contact you via email, it my understanding there is a backlog at the moment. Sorry.

Re: £100 Amazon voucher for staying with Talk Talk

LouiseThomas92 — Mon, 10 Mar 2025 14:06:44 GMT

Thank you Arne, fingers crossed!

Re: £100 Amazon voucher for staying with Talk Talk

LouiseThomas92 — Mon, 24 Mar 2025 11:20:31 GMT

I spoke with Talk Talk on the phone last week and I just feel like I'm being fobbed off now. I haven't received any reassurance about when the voucher will arrive which leads to believe it was a promise they never intended to keep. Would this be considered breach of contract and allow me to leave Talk Talk without incurring financial penalties?

Re: £100 Amazon voucher for staying with Talk Talk

Arne-TalkTalk — Mon, 24 Mar 2025 12:01:01 GMT

Hi LouiseThomas92

Sorry there is still a delay with vouchers.

FYI Promotional offers do not form any part of your contract which is to provide the core service of Broadband/line rental/phone.

If you are unhappy and do want to leave you will need to speak to the loyalty team (03451720088 ), but charges will be valid.

Apologies again.