topic Re: How do i make a complaint in Billing

How do i make a complaint

Earth — Sun, 04 Aug 2024 13:38:00 GMT

Hi a simple, question how do i complain? I have been on live chat waiting for ages no one connects I found an email address online but the email that comes back is saying complaint via the live chat

Surely there must be an email address for complaints?

I'm totally outraged that I have been migrated from shell broadband to talk talk and talk talk have increased my monthly bill by a further £11

That Is disgusting

Re: How do i make a complaint

fr8ys — Sun, 04 Aug 2024 14:34:54 GMT

Hi,

As this is a billing issue I have moved this do staff can respond with an explanation next week

Others have had this issue and you may find the explanation looking at other posts.

Staff here work normal office hours and deal with posts in order.

Re: How do i make a complaint

Gliwmaeden2 — Sun, 04 Aug 2024 14:46:21 GMT

@Earth,

In most of the Shell Migration cases, this happens because Talktalk bills from the switch date up to the day the bill is made up, and then the routine month ahead.

There's a team dedicated to clearing things up, but you won't be out of pocket.

Check the dates that are described in the details of your bill.

If there's duplication with dates paid for to Shell, it does get sorted out. It's a tricky transition phase.

Re: How do i make a complaint

Arne-TalkTalk — Mon, 05 Aug 2024 14:09:02 GMT

Hi Earth

Your bill is fully itemized , the extra charge on the 1st bill is the pro rata charge from the time you went live with us upto your next billing date, your contract status and monthly charge is carried over from Shell.

Sorry for any confusion.

Re: How do i make a complaint

SC489 — Tue, 06 Aug 2024 21:10:05 GMT

I've just migrated from Shell too and TalkTalk have screwed up the Anytime calls. I've been told they will bill me for phone calls then refund until the issue is fixed. I don't stand for such nonsense so made an immediate complaint. I used the email concerns@talktalkplc.com and like you get a reply bounceing you to chat. TalkTalk have been informed what I think of that. Sadly I'm legally on contract but if TalkTalk don't fix my issue they will be in breach of contract and I'll be transferring elsewhre.

Re: How do i make a complaint

ferguson — Tue, 06 Aug 2024 21:16:45 GMT

@SC489

Please stop spamming other threads with your own issue.

Re: How do i make a complaint

Ellenmc — Wed, 16 Oct 2024 10:07:00 GMT

my contract run 6/10 but was in hospital having a operation and it was £27 a mth but they put me on another contract of £40 how can they do that without my say so and took £40 out of my bank for something I don't have tried to get in touch how can you talk through email or txt because I'm not getting anywhere with it my new contact start 17/10/24 and that's £24.00 which I set up with them while I was in hospital but yet they took the £40 with our me signing anything

Re: How do i make a complaint

Arne-TalkTalk — Wed, 16 Oct 2024 10:48:23 GMT

@Ellenmc please start a new thread and we can look into this.

Re: How do i make a complaint

luislopez — Sun, 15 Dec 2024 14:10:58 GMT

Hi I have a problem with my internet, sometimes it works and sometimes it doesn't and also the router gets very hot and the light starts to flicker and the signal is lost.

Re: How do i make a complaint

Gliwmaeden2 — Sun, 15 Dec 2024 14:28:11 GMT

You need to start your own thread, @luislopez, so go via "help withyour service"; broadband; start a topic.

Re: How do i make a complaint

ferguson — Mon, 24 Feb 2025 16:45:27 GMT

@Alanrob2

Please do not post anybody's personal details in public.