direct debit being removed every couple weeks

loxocemus — Mon, 24 Feb 2025 23:17:10 GMT

every couple of weeks i get an email entitled

Do you want to restore your Direct Debit?

We've noticed you've recently cancelled your Direct Debit with us. (i did no such thing)

Setting your Direct Debit payment back up again is really easy to do. Just go to My Account, enter your bank details and pick a payment date that suits you and we'll take care of the rest.

Or if you prefer, you can choose another payment method, like a recurring card payment. See our website for other ways to pay..

There is loads more you can do within the Bills & Payments area of My Account to help manage your payments, from viewing your bill to updating your payment details.

In the meantime, to be sure of avoiding a £12.50 admin fee, always make sure that your payment reaches us by the due date shown on your bill.

so i go to to my account set it up again but 14 days later same thing, what's going on?, its happened 5 or 6 times now.

thankyou for any and all help.

rgds

ed.

Re: direct debit being removed every couple weeks

Gliwmaeden2 — Tue, 25 Feb 2025 01:22:15 GMT

Moving this to the billing section for you, @loxocemus.

It will be in the queue for attention.

Re: direct debit being removed every couple weeks

Arne-TalkTalk — Tue, 25 Feb 2025 11:35:44 GMT

Hi @loxocemus

the notes from Accounts show "We have attempted to setup the customers direct debit instruction
however this has been rejected"

Have you spoken to your bank?

topic Re: direct debit being removed every couple weeks in Billing

direct debit being removed every couple weeks

Do you want to restore your Direct Debit?

Re: direct debit being removed every couple weeks

Re: direct debit being removed every couple weeks