topic Re: Copper landline switch over to VOIP in Billing

Copper landline switch over to VOIP

RHG06 — Sat, 22 Feb 2025 13:52:17 GMT

Hi, I have received two letters now asking me to contact you by telephone, 0345 172 0034. I have tried to call but get a recorded message saying your operatives are busy and referring me to use your online chat service.

When I login to my talktalk account, I cannot locate the chat service, only the Community service.

Our house is serviced via TalkTalk with FTTP. I would like to register for Digital Voice prior to the 25 Feb 2025 cut-off. I do not wish to pay an additional £12pm for the copper line service. Looking at my account, I can see that I pay for an unlimited calls boost, £8pm, which I expect should now no longer be applicable with the switch to VOIP services?

Please can you confirm registration of my chosen option - Full Fibre with Digital Voice?

Re: Copper landline switch over to VOIP

Gliwmaeden2 — Sat, 22 Feb 2025 14:16:03 GMT

@RHG06, staff won't be back on here before Monday.

I'll move this to the billing section for you, as that's where they check contract information.

You don't need to be signed in to My Account to use Chat. You just need to pass security by clicking on any Chat link on Talktalk's pages, and answering a few bot questions first:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

VOIP calls are charged in exactly the same way as for ordinary calls from a Talktalk landline, so you'll still need to set up the boost with the new package to avoid call costs spiralling at 24p a minute etc.

Re: Copper landline switch over to VOIP

Arne-TalkTalk — Tue, 25 Feb 2025 12:08:50 GMT

Hi RHG06

Did you get through?

The switch to VOIP can only be done via the number you where given.

Re: Copper landline switch over to VOIP

Jonc78 — Mon, 24 Mar 2025 13:03:16 GMT

I have a similar problem. I chose option3 full fibre with digital voice.

I renewed and my package , and it says "full fibre." No mention of digital voice.

I do not know when I get it , how I get it, if I have it?

Re: Copper landline switch over to VOIP

Karl-TalkTalk — Mon, 24 Mar 2025 13:09:29 GMT

If you start your own thread (new message), we’d love to help.

We’ve found that posting in someone else’s conversation makes it harder to follow when looking for an answer.

It’s easier and quicker if we can chat with you in a single thread, if you start your own thread, that will keep our community organised and help others with a similar problem.

Check your home phone number or account number are also added to your Community Profile as that will really help us to find your details quicker.

Thanks

Karl

Re: Copper landline switch over to VOIP

Gliwmaeden2 — Mon, 24 Mar 2025 13:21:11 GMT

@Jonc78, please only follow up on your own thread.

https://community.talktalk.co.uk/t5/Full-Fibre/I-have-FTTP-and-a-copper-landline-Why-can-i-not-run-a-line/td-p/3104342#M38168

You are supposed to be following up by contacting the Full Fibre team directly!