topic Re: Renew in Billing

Renew

Trish65 — Tue, 25 Feb 2025 15:02:50 GMT

Hi,

Renewed contract with talktalk..went with no phone...full fibre....

I've had no emails from talktalk....had no visit from engineer...downloaded a contract but as of yet nothing has happened...tried calling but get cut off...

Attached are screenshots of contract and engineer visit...

Just wandering if this was going to actually happen...

Thankyou

Re: Renew

Chris-TalkTalk — Tue, 25 Feb 2025 15:22:03 GMT

Hi Trish65,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

Re: Renew

Trish65 — Tue, 25 Feb 2025 15:31:10 GMT

Updated

Re: Renew

Trish65 — Tue, 25 Feb 2025 17:35:38 GMT

Information updated

Re: Renew

Gliwmaeden2 — Tue, 25 Feb 2025 18:04:43 GMT

@Trish65, if there was no warning of the cancellation of the engineer's visit, you will be owed compensation for their no show:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

Staff will respond during the day.

Re: Renew

Trish65 — Tue, 25 Feb 2025 18:56:46 GMT

Hi @Gliwmaeden2

I've not even had an email from them about the new contract....my screenshots were from my online account....nothing from email re contract, engineer visit...or go live date....very strange....only email ive had is that my bill is due...nothing through the post either

Re: Renew

Gliwmaeden2 — Tue, 25 Feb 2025 21:16:19 GMT

I think I'll move this to the billing message board, @Trish65, as it's all about contracts etc, rather than a broadband service issue at the moment.

Re: Renew

Trish65 — Wed, 26 Feb 2025 11:52:34 GMT

Any news on this please....

Re: Renew

Arne-TalkTalk — Wed, 26 Feb 2025 13:01:50 GMT

Hi Trish65

We have checked and there are no active orders,

I would suggest calling Loyalty on 03451720088 and place a new order.

Sorry for any inconvenience caused