topic Re: New Contract Offers in Billing

New Contract Offers

KatKiller — Fri, 21 Feb 2025 20:13:46 GMT

i'm currently on a Fibre65 contract. i get a mail saying i'm going to get full fibre, 2x speed for free, and it's gone live, currently showing me around 150mps speeds.

literally 2 days later, i get a mail about new contract offers. the cheapest is "a new, matching Fibre 65 contract for £28.00 per month for another 24 months. With this plan, you can enjoy average download speeds of 67Mb/s."

so, how is it "matching" if i'm going to lose half my free upgrade speed??

Re: New Contract Offers

Gliwmaeden2 — Fri, 21 Feb 2025 21:41:40 GMT

Possibly the upgrade department and the renewals department not communicating with each other, @KatKiller?

Staff will be back on here after the weekend - to actually check your current / potential deal, phone 03451 720088 or use Chat. You might be able to negotiate a better price.

Re: New Contract Offers

KatKiller — Thu, 27 Feb 2025 21:27:55 GMT

thought i might have had some feedback here 😕

another thing is my account says i'm on 150voip not Fibre65, presumably due to the change to full fibre

Re: New Contract Offers

ferguson — Thu, 27 Feb 2025 21:33:38 GMT

Well it looks like everything is as it should be? I imagine the later email was just automated and seemingly overtaken by events. I have re-escalated this for the support team here to check for you.