topic Re: What is a talktalk PLUS customer ? in Billing

What is a talktalk PLUS customer ?

Weevie — Fri, 28 Feb 2025 09:54:31 GMT

I have come across this term on talktalk website - but no description of what it actually is ....

fr8ys — Fri, 28 Feb 2025 10:31:23 GMT

It's an app based contract for customers.

Details here

Weevie — Fri, 28 Feb 2025 10:47:03 GMT

No it's not

it says "PLUS Customer"

The link is "download the app link is invalid" though - when selected

fr8ys — Fri, 28 Feb 2025 11:23:12 GMT

Sorry but it is. All Plus customers manage their business and contracts, including help via the App.

And please be civil in your responses.

Thank you.

fr8ys — Fri, 28 Feb 2025 11:28:07 GMT

Are you perhaps confusing mail plus with TalkTalk Plus.

They are 2 entirely separate things

Weevie — Fri, 28 Feb 2025 16:03:18 GMT

I simply queried what was meant by the term "TALKTALK PLUS CUSTOMER...."

Not "fibre plus" or "mail plus" !

fr8ys — Fri, 28 Feb 2025 16:20:45 GMT

And ive explained that a TalkTalk plus customer is a fibre customer who operates their account via an app.

ferguson — Sat, 01 Mar 2025 16:26:43 GMT

As @fr8ys said it is a specific facility offered to certain Fibre 900 customers. The app will not work for you otherwise.

But you are right to point out that the link in the customer contact page does not work, the support team can hopefully arrange to get that fixed.