topic Re: Full Fibre with Voice in Billing

Full Fibre with Voice

DamianG — Sat, 01 Mar 2025 11:51:12 GMT

Hello,

I recently had a problem with my phone line as when making and receiving calls I could not be heard so Openreach were sent out.
A faulty wall socket was replaced and the engineer asked why I was paying for both a landline and broadband when I could plug my phone into the back of the router which I did but it didn't work so contacted TalkTalk who explained that I needed to be on full fibre with the voice package and Openreach were called out and my package at the time no longer existed.
When the engineer arrived he said that I already had full fibre installed but had not been switched over and it would take a few days to happen but still nothing yet.
The price I was given for the package is £26.00 per month but my bill is £32.87 as I was given a discount for a 24 month promotion.

Will someone please look into this for me.

Thank you.

Damian

Re: Full Fibre with Voice

Gliwmaeden2 — Sat, 01 Mar 2025 12:36:32 GMT

Moving this to the billing section for you, @DamianG.

Staff reply Monday to Friday.

Remember that any phone calls are still charged at 24p per minute to normal numbers, unless you are paying for the boost, just the same as with the traditional copper landline.

Check the details of your bill in My Account as it should be fully itemised.

Re: Full Fibre with Voice

Arne-TalkTalk — Wed, 05 Mar 2025 11:13:40 GMT

Hi DamianG

I would advise calling the full fibre team again,(03451720088 ) as the order looks like it wasn't processed correctly, so you are being charged the out of contract price on your previous contract.

Sorry for any inconvenience caused

Re: Full Fibre with Voice

DamianG — Fri, 07 Mar 2025 06:08:38 GMT

Hi Arne-TalkTalk,

Thanks for your input.
Just after I made my posst here I contacted TalkTalk through online chat and openreach are due to contact me and my case is being escalated.
However,from a previous reply on here it seems I may need to contact TalkTalk again.

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