topic Re: How to activate my loyalty discount in Billing

How to activate my loyalty discount

Susan5050 — Sat, 01 Mar 2025 15:40:24 GMT

I keep forgetting how to post so apologies if this is wrong or if my question is already live but I can't seem to find it now.

I was told to activate my loyalty discount every 3 months and it's due to be done now. I forgot to ask who to contact to do it. I have a transcript of the conversation stating I would get it if that's required.

Thanks

Re: How to activate my loyalty discount

ferguson — Sat, 01 Mar 2025 15:59:12 GMT

Is this in relation to your TV service? The usual avenue for this would be directly via the loyalty team themselves, use the normal contact details.

Re: How to activate my loyalty discount

Susan5050 — Sat, 01 Mar 2025 16:01:25 GMT

No sorry I've obviously posted wrongly!

It's for my contract.

Thanks

Re: How to activate my loyalty discount

ferguson — Sat, 01 Mar 2025 16:12:44 GMT

OK, the same advice applies. I'll move this to the Billing section for you.

Re: How to activate my loyalty discount

Susan5050 — Sat, 01 Mar 2025 16:18:05 GMT

Yes thank you as you pointed me towards that I've now found the number on here as well. All sorted.

Thanks for your assistance and I can close this now.

Re: How to activate my loyalty discount

ferguson — Sat, 01 Mar 2025 17:19:26 GMT

Cool, glad it's sorted. 🙂