topic Re: Voucher in Billing

Voucher

Davidseven7 — Mon, 10 Feb 2025 14:55:18 GMT

Hi, Can someone please help provide me with my order number ? It should start with an "N" but isn't on any documentation or emails I've received. So, I can check with gift cloud that a £85 voucher will be sent in due course my service went live on the 21/01/25. I was contacted by phone by the retention team and set up a new deal and part of the deal was a £85 voucher so any info on this subject would be apricated thanks.

Re: Voucher

Gliwmaeden2 — Mon, 10 Feb 2025 16:26:16 GMT

Moving this to the billing section for you, @Davidseven7.

Re: Voucher

Arne-TalkTalk — Tue, 11 Feb 2025 12:05:54 GMT

Hi Davidseven7

The voucher can take upto 60 days to be issued, as this was a renewal there is no order reference, however the account has notes to show what was offered in January.

If you haven't heard anything by the 2nd March we can chase this up at that point.

Re: Voucher

Davidseven7 — Mon, 03 Mar 2025 08:39:29 GMT

Hi regarding you answer on ‎11-02-2025 I've still not received any info about the voucher so can you please chase it up thanks.

Re: Voucher

Gliwmaeden2 — Wed, 05 Mar 2025 05:59:35 GMT

@Davidseven7, I'll re-escalate this thread so staff will follow up on this one for you.

Please don't start new threads for the same topic. I'll move the duplicate out of the way.

Re: Voucher

Arne-TalkTalk — Wed, 12 Mar 2025 10:03:54 GMT

Hi Davidseven7

I have passed on your details to the team who issue the vouchers.