topic Re: Sign up voucher in Billing

Sign up voucher

LordBob — Mon, 03 Mar 2025 09:59:19 GMT

Hi all!

Anyone else having issues with rewards vouchers. I signed up at the end of October to full fibre and part of the incentive was a £100 voucher. Still recieved nothing....

Emailed giftcloud at the beginning of February, took them nearly 4 weeks to just say it was a talktalk issue and contact them, helpful!.

Communication is poor regarding this, if there is a delay, surely this should be communicated.

If your providing a reward to sign up it should be fulfilled in a timely manner.

Any help, guidance greatfully recieved.

Re: Sign up voucher

jazzman3 — Mon, 03 Mar 2025 10:08:33 GMT

Exactly the same problem. I contacted TalkTalk who are trying to pass the buck to Gift Cloud and Gift Cloud are stating it's a TalkTalk problem. It is TalkTalk's problem because the contract was made through TalkTalk and by not receiving the promised voucher it is a breach of contract.

I escalated my complaint with TalkTalk before I start a formal complaint, TalkTalk informed me that they would give me an update within seven working days.

Re: Sign up voucher

Gliwmaeden2 — Mon, 03 Mar 2025 10:12:18 GMT

@LordBob,

Your post is in the queue for attention.

It's best to wait for a reply before posting further to keep your topic moving forward in the workflow.

Re: Sign up voucher

Arne-TalkTalk — Wed, 05 Mar 2025 12:42:41 GMT

I can see that the customer service team have picked this up.

Re: Sign up voucher

LordBob — Wed, 05 Mar 2025 12:51:26 GMT

Yes they have thanks. For anyone still having issues they have credited the amount to my bill, whilst not ideal as I have to now request a refund, it's better than waiting in limbo for the other side to sort it out. 👍

Re: Sign up voucher

Shaznan — Thu, 06 Mar 2025 22:40:31 GMT

Same here! It’s terrible

Re: Sign up voucher

Gliwmaeden2 — Thu, 06 Mar 2025 23:01:32 GMT

Please wait for staff to reach your own thread, @Shaznan.

As explained there, you do need to give it the full number of days before it can be chased up. All valid voucher claims are honoured, and if there's a problem with the voucher it's sorted out in My Account as described by the OP.