topic Re: Got a package upgrade I didn't ask for in Billing

Got a package upgrade I didn't ask for

DaveBlom — Mon, 03 Mar 2025 12:52:52 GMT

Before we had the physical full fibre connected I was on Package Fibre 35, I seem to have been upgraded to Fibre 150 for some reason without actually asking for it. Could somebody please explain why.

Cheers

Dave

Re: Got a package upgrade I didn't ask for

KeithFrench — Mon, 03 Mar 2025 14:55:36 GMT

Full Fibre 150 is often the free upgrade option. Do you have any problems with it?

Re: Got a package upgrade I didn't ask for

DaveBlom — Mon, 03 Mar 2025 16:36:14 GMT

Hi Keith,

No problem with the service. Just that the package has changed, it also will go up to £40/month after discount period. I didn't get any notification of this and I think I should have. It's a first world problem I know but I like to be informed of changes like this.

Cheers

Dave

Re: Got a package upgrade I didn't ask for

KeithFrench — Tue, 04 Mar 2025 10:28:18 GMT

In that case, I have asked one of TalkTalk's support to pick your thread up and advise you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Got a package upgrade I didn't ask for

DaveBlom — Tue, 04 Mar 2025 10:32:38 GMT

Hi Keith,

Many thanks for that, I've got my info updated.

Cheers

Dave

Re: Got a package upgrade I didn't ask for

Arne-TalkTalk — Tue, 04 Mar 2025 13:27:47 GMT

Hi DaveBlom

I would suggest calling us and speaking to the full fibre team.