topic Re: Bills for £0.00 still being posted on account in Billing

Bills for £0.00 still being posted on account

zicoian — Wed, 26 Feb 2025 17:04:55 GMT

My broadband and phone services were disconnected on October 29th last year according to my account, though they were supposed to have been disconnected on October 3rd. Either way, I've been surprised to see that "bills" for £0.00 have been posted for December, January and, just a couple of days ago, February.

The bill for December wasn't so bad because it included a BACS refund that I made at the start of December to get the balance to zero. However, the January and February bills show (correctly) no activity at all. Why are these "bills" still being produced and why hasn't my TalkTalk account just been closed?

I want to delete my TalkTalk direct debit but don't want to break something if TalkTalk (somehow) thinks that the account is still active.

Re: Bills for £0.00 still being posted on account

Arne-TalkTalk — Thu, 27 Feb 2025 14:17:33 GMT

Hi zicoian

You can cancel the direct debit the account is now fully closed.

Regards

Re: Bills for £0.00 still being posted on account

zicoian — Fri, 28 Feb 2025 12:41:48 GMT

Thanks Arne. Will these zero bills keep being churned for ever or have you flipped a switch to close the account properly?

Re: Bills for £0.00 still being posted on account

Arne-TalkTalk — Tue, 04 Mar 2025 14:59:45 GMT

There should not be any more notifications.