topic Re: Final Bill in Billing

Final Bill

Clare811 — Sun, 23 Feb 2025 18:46:31 GMT

My final bill is now available to view. However my account states my next bill is due to be available on 23 March 2025. Why is this the case when I have left and you have applied all charges due to the bill raised today? When will my account be updated to reflect that my account is now ended as I left on 10/2/25 and no further payments are due or will be taken, notwithstanding the final direct debit which will be taken next week?

Re: Final Bill

Gliwmaeden2 — Sun, 23 Feb 2025 22:42:54 GMT

@Clare811, read this article:

https://community.talktalk.co.uk/t5/Articles/Your-final-bill/ta-p/2205229

It might be simply that the next bill will show receipt of the money you have paid and no new charges.

Having a "bill issued" is not the same as being charged for something but more a matter of showing everything correctly recorded.

Re: Final Bill

Clare811 — Sun, 23 Feb 2025 22:45:23 GMT

Ok thanks will see what next month brings as I guess no one will advise before the bill is raised?

Re: Final Bill

Arne-TalkTalk — Tue, 25 Feb 2025 11:48:12 GMT

Hi Clare811

Once this bill is paid, there is a one more bill on the 23rd March will be the final zero balance bill showing your payment.

Hope that makes sense.

Re: Final Bill

Clare811 — Mon, 03 Mar 2025 18:30:14 GMT

I FINALLY received a returns bag after 3 requests and I returned the equipment in the bag using the OT code last Monday. When do I receive confirmation that you have received it? Don’t ask me to provide you the code because this is a public forum and you already have the information as you sent it to me!

Re: Final Bill

ferguson — Mon, 03 Mar 2025 18:50:52 GMT

You don't need to provide any details in public, you can send a PM to Arne with the Post Office tracking number on it.

Re: Final Bill

Clare811 — Mon, 03 Mar 2025 18:53:20 GMT

Don’t know how to do that. However the equipment has its own coding & shoukd be marked on my account as returned. Has this been updated on my account. I have already checked Royal Mail I don’t need someone else to do that obviously.

Re: Final Bill

Gliwmaeden2 — Mon, 03 Mar 2025 18:56:34 GMT

Wait for @Arne-TalkTalk to pick up this message and give you the OK to send a PM, @Clare811.

Otherwise he might not pick up the PM.

You'd take a photo of the barcode/ tracking number and send it or copy the numbers.

Clicking on Arne's name will open up the area to attach and send the message.

Re: Final Bill

ferguson — Mon, 03 Mar 2025 19:15:50 GMT

Did you get a reciept/proof of postage when you dropped it off? You can post that in here because it won't include any of your details.

Re: Final Bill

Clare811 — Mon, 03 Mar 2025 19:45:30 GMT

Yes I did. But the point is that tracking number is my reference. You already gave it as you sent it to me and in any event the equipment itself is coded to my account before I left. So what is the obsession with the Royal Mail tracking and why am I having to re-send it to you when you already gave it??? I’m not a admin assistant, I expect you to tell me whether or not the equipment has been returned as by now you should have recorded it as having returned on my account. Because otherwise if no processing is going to be done, how do I know you aren’t going to try and charge me even though I have been told and have photographic evidence of the chat that I won’t? Sort your processes out and tell me you have had the equipment back. Why do you have to be so difficult about just because I have left????

Re: Final Bill

ferguson — Mon, 03 Mar 2025 19:59:45 GMT

OK.

Re: Final Bill

Arne-TalkTalk — Tue, 04 Mar 2025 13:50:08 GMT

We ask for the tracking number so we can note on your account that the equipment has been received.

Re: Final Bill

Clare811 — Tue, 04 Mar 2025 14:28:43 GMT

That is the whole point!! A tracking number is not the same as equipment received. So why bother returning it when nothing happens to the equipment as they clearly just dump it somewhere? I’m not issuing a tracking number in a public forum do you tell me how do I add to my account when clearly nothing is done by you to bother retrieving the equipment

Re: Final Bill

Clare811 — Tue, 04 Mar 2025 14:31:15 GMT

it also does not say on the instructions provide to send co formation of the tracking number so you should he telling me you gave it. and don’t bother charging me for the equipment otherwise I will take legal action as I’ve already been told and take screenshots confirming I am not to be charged. So you TELL ME the status of my equipment return as ALREADY ASKED SEVERAL TIMES!

Re: Final Bill

Arne-TalkTalk — Tue, 04 Mar 2025 14:43:36 GMT

Legal action for what? You can add the tracking number to the private notes section of your community profile, which only I can see. Alternatively as you have the tracking number you can track it yourself.

Re: Final Bill

Clare811 — Tue, 04 Mar 2025 15:41:49 GMT

Obviously….the legal action will be if you try to charge me by claiming you have not received my equipment!! I should not have to spell that out to you. As already stated but clearly falling on deaf ears a tracking number is NOT proof of delivery it is simply a tracking number. I am perfectly capable of looking at Royal Mail myself so why do you refuse to answer the question about the equipment return? As far as I am concerned I have photographic evidence of the code and its pre-posted contents. I also have the the receipt with confirmation date stamped of the date of return and the tracking code. Clearly you cannot be bothered to track its return you won’t provide me a Private means by which to add the code to my account, so if you try to charge me for alleged non-return, that is what the legal action will refer to. My final direct debit left my account today so as far as I am concerned I owe nothing more as have already had my final bill which matches the amount collected today. Any further attempted deductions WILL be dealt with by legal action. Good riddance to TalkTalk you have treated me appallingly over the years & now you can’t even be bothered to tell me how I add a stupid tracking code (which you already have) to my account which I’m not even required to do as it doesn’t prove anything it’s just a code. Giving it or not giving it doesn’t give you the right to charge me! All you had to do was confirm receipt but you clearly cannot be bothered as you think you can charge me anyway but think again as it WILL be dealt with via LEGAL ACTION should you dare! It wouldn’t be the first time you’ve tried to charge me incorrectly but it WILL be the last.

Re: Final Bill

Arne-TalkTalk — Tue, 04 Mar 2025 15:53:25 GMT

I am trying to help "clearly you cannot be bothered to track its return you won’t provide me a Private means by which to add the code to my account, so if you try to charge me for alleged non-return," you can Private message me, or add it to your community profile private notes as I said before only Talktalk employees can see.

Re: Final Bill

Clare811 — Tue, 04 Mar 2025 16:02:58 GMT

As already stated I don’t know how to do this. Like I said I will only add the code to my actual TalkTalk account if this is an actual requirement the instructions made no mention of this so I see no reason why I should be compelled to do so.

YOU ARE REQUIRES TO CONFIRM YOU HAVE RECEIVED THE EQUIPMENT. HAVE NOW ASKED 5 TIMES SURPRISE SURPRISE!

Re: Final Bill

Clare811 — Tue, 04 Mar 2025 16:05:54 GMT

The TRACKING CODE is from Royal Mail. You don’t even need that code. Open up the bag & enter the code on the equipment as it’s assigned to my account. That’s how you track the return. So yeah I stand by you cannot be bothered to trace my equipment which is the total opposite of your claim of ‘trying to help. In actual fact, it is anything BUT. Would not expect anything less even having left no surprise.

Re: Final Bill

Gliwmaeden2 — Tue, 04 Mar 2025 18:09:04 GMT

See my post [nr 8 when signed in] in this thread, @Clare811.

You will be sending a Private Message to staff that way.

It doesn't go in your My Account. Staff will make a note of the tracking number in the notes they keep on your account.

If you want to leave the tracking number in Private Notes instead, go via your avatar; settings; find Private Notes near the end of Personal Information. SAVE CHANGES.

From time to time the wording for returning equipment changes a little but this is a copy of one of their instructions recently sent to me, where they say "remember to keep your proof of postage, just in case."

So this is what is used, as of course Royal Mail might lose it, but your final responsibility is to leave it with them. You are not responsible for what happens to it once it's in the mailing system, but just doing your best by sending it.

I've never received confirmation for countless bits of equipment over the years - noting the tracking number is all that you & staff can do.