topic Re: Voucher in Billing

Voucher

Debwarr76 — Tue, 04 Mar 2025 12:15:29 GMT

Hi, when I was looking to switch providers the retention team promised a pre paid voucher. My new line and router have been installed but I have not heard anything about this since... what do I need to do to chase this?

Thanks

Re: Voucher

Arne-TalkTalk — Wed, 05 Mar 2025 12:32:56 GMT

How much was the voucher for?

Re: Voucher

Debwarr76 — Wed, 05 Mar 2025 12:45:12 GMT

The voucher was for £50

Re: Voucher

Arne-TalkTalk — Wed, 05 Mar 2025 14:12:51 GMT

Your account shows that you where credited for that amount in January

Re: Voucher

Debwarr76 — Wed, 05 Mar 2025 14:41:45 GMT

The offer was £50 credit on my bill and £50 gift card, it's the gift card that I'm enquiring about

Re: Voucher

Debwarr76 — Wed, 05 Mar 2025 14:42:18 GMT

Is this the only way to talk to customer services?

Re: Voucher

Gliwmaeden2 — Wed, 05 Mar 2025 16:32:22 GMT

You can phone 03451 720088 or use Chat, @Debwarr76. as explained if you put "contact" or something similar in the forum search engine - it's a useful resource.

The page you get is:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Please let us know if you still need help through the forum, to avoid duplication.