topic Re: Fibre 150 install requirements in Billing

Fibre 150 install requirements

astrospud — Mon, 03 Mar 2025 20:50:19 GMT

I am booked for a Fibre 150 upgrade from Fibre 65 this Friday.

After reading some of the posts here I am a bit concerned if its the right thing to do. Already Talktalk messed up twice with the contract upgrade and equipment sent to me.

I already have a mesh TT router. I have my security system connected via a powerline - ethernet connection.

I have been sent the Eero router, then after more requests the Grandstream device for my landline.

How many power sockets are required in total for the new setup? As I am a bit limited for spare sockets. Talk talk tech rep said the install guy will sort it all out - is this correct?

I notice none are USB powered.

As I work from home, what do I do if my Fibre does not work as contracted, and how does the internet back up work?

Re: Fibre 150 install requirements

Billx — Mon, 03 Mar 2025 21:47:19 GMT

Hi @astrospud

The only mesh TT router is the Eero mesh router. I don't know if that's what you mean.

Regarding the number of power sockets, it can be from 3 to 5, depending which router you finally use.

On the other hand, you can use an extension lead with at least the required number of sockets.

If you use the Eero mesh router, you will probably also need to buy a 1-Gbit 5-port switch, as the Eero only has 2 ethernet ports.

This will allow you to connect the powerline.

Bill

Re: Fibre 150 install requirements

ferguson — Mon, 03 Mar 2025 21:51:31 GMT

You will need a separate power socket for the ONT, the eero and the DVA. A bit of a pain, I know. You might need something like this, that's what I use.

Re: Fibre 150 install requirements

astrospud — Tue, 04 Mar 2025 17:08:49 GMT

Sorry i meant the standard black TT router which stands in an A shape with a black "mesh" front design (not mesh as in connection).

I am reading some posts on the community page that this standard TT router can be connected to the fibre box - is this correct? If so, do i still need the grandstream for voice calls?

What is ONT?

Will I have one spare ethernet port left if I use the Eero router?

Re: Fibre 150 install requirements

Anonymous — Tue, 04 Mar 2025 18:08:29 GMT

The ONT is the box your engineer will have installed on your inside wall watch the video below it takes you from the guy fitting the ONT to plugging your phone in if you use the A shape router you do not need the extra box (digital voice adapter) -

The ONT will look something like the one below the lights may be labelled differently -

https://youtu.be/HyQRicd_bjY?feature=shared&t=27

If you decide to use the eero you will need the digital voice adapter mentioned above for calls and yes you will only have one spare Ethernet port but you can buy a switch to add more the video below shows how they work and how to set one up -

https://youtu.be/DVzR9jTUvaY?feature=shared&t=98

I assume you have the router below -

Re: Fibre 150 install requirements

Billx — Tue, 04 Mar 2025 18:25:16 GMT

Hi, @astrospud

Yes, after you connect the Eero to the ONT, which @Anonymous showed above and will be installed by the engineer, there will be one spare ethernet port left on the Eero router. This will not be enough to connect everything else. You will need to buy a 1-Gbit 5-port switch, which would be plugged into the spare ethernet port left on the Eero router, and used to plug the powerline and the grandstream for voice calls.

Alternatively, you could decide not to use the Eero, grandstream and switch, and instead use your current TT router with the 'mesh' front. I think TalkTalk will accept you using that instead.

Since you need to make voice calls, check if your current TT router has a phone socket on the back, as shown in the picture above. This is because there are 2 versions of the TT router, with or without the phone socket.

If the TT router does not have a phone socket, you will have ask TalkTalk if they can replace the Eero etc with the TT router that has the phone socket.

Bill

Re: Fibre 150 install requirements

astrospud — Tue, 04 Mar 2025 21:19:49 GMT

Thank you guys for the information and photos. This makes a lot of sense. It seems like I have been mis-informed by Talk talk when talking out this contract upgrade and the technical team who I had messages with last week. Where I explained my needs (voice and 1 ethernet port required) and was told all this equipment would suffice.

I message Talk talk tomorrow and see what they say. Its been so much hassle (plus mistakes on my contract) I feel almost like cancelling the install, and after a few months going to another provider (noting Sky full fibre router is clearly better geared for users with just 1 router connected to the ONT.

I note the 5 Port Gigabit Switch device - would also need its own power supply, which means a total of 4 sockets required!! It really feels like TT has not managed the supplied hardware very well.

Re: Fibre 150 install requirements

astrospud — Wed, 05 Mar 2025 09:46:30 GMT

Unfortunately TT cannot send me a standard router with digital voice port.

My only other option was to sort it out myself or cancel my order.

I wonder how many other customers are getting caught out by this?

Re: Fibre 150 install requirements

ferguson — Wed, 05 Mar 2025 10:50:38 GMT

I don't think "caught out" is necessarily the case. Many, like myself, will not have multiple wired devices. It is what it is and there are workarounds for both the paucity of ethernet ports and the plethora of electrical sockets.

Re: Fibre 150 install requirements

Anonymous — Wed, 05 Mar 2025 12:12:19 GMT

"I note the 5 Port Gigabit Switch device - would also need its own power supply, which means a total of 4 sockets required!! It really feels like TT has not managed the supplied hardware very well"

@astrospud

I have two of the square plug adaptors below as i occasionally need 4 separate plugs to go into my two plug wall socket non of these draw much power so i am not worried about overloading the circuit, you could use one of the tidier versions at the bottom if you don't already have an adaptor

Re: Fibre 150 install requirements

ferguson — Wed, 05 Mar 2025 15:14:06 GMT

@Anonymous

I had already covered that point, I thought.

Re: Fibre 150 install requirements

Anonymous — Wed, 05 Mar 2025 17:49:29 GMT

@ferguson wrote:
@Anonymous
I had already covered that point, I thought.

My post also showed the switchable brick type below which until recently i was unaware you could get this may be of interest to @astrospud and other members viewing the thread who may not have room for the long version.

The brick -

Re: Fibre 150 install requirements

Anonymous — Wed, 05 Mar 2025 17:57:57 GMT

I am posting this separately so if you delete it my original post above will stay -

This is not the first time you have pulled me up for this and it has been noticed and commented on by more than one other member, what harm is there in posting more correct and on topic information in a thread, I like to post pictures so people having problems and who are struggling to connect can see what i am talking about rather than having to follow links to different sites no harm done in my view.

Its called the TalkTalk "Community Forum" i assumed that was so we can all help where we can hence the awards system that is in place, please let me know if i have misunderstood that.

Re: Fibre 150 install requirements

astrospud — Wed, 05 Mar 2025 18:06:11 GMT

thanks everyone replies appreciated.

It was not just the number of sockets that was a problem. I could just about achieve 3 free with a new extension.

It was the lack of port for a powerline connection. I was assured several times when upgrading by the accounts and technical team there was no issue for me to upgrade. I spoke to TT today and mentioned the option of the black "mesh" router with voice call port - they said it was not an option and not available for me.

Thus, I had 2 choices - sort out extra ports and power sockets at my own problem or cancel the upgrade.

I probably see out my contract and move to Sky or BT. Noting Sky Full fibre router is much simpler (1 device plus ONT) compared to a min of 3 with TT.

Re: Fibre 150 install requirements

ferguson — Wed, 05 Mar 2025 18:25:34 GMT

Hey, at the end of the day you have choices. One thing you might want to consider is that if you get extra eeros to work as a mesh system then each one will provide two additional ethernet ports. Good luck with whatever you decide, do keep us posted.

Re: Fibre 150 install requirements

ferguson — Wed, 05 Mar 2025 18:31:07 GMT

@Anonymous

Nobody is going to delete your posts, I am not sure why you would say that? Helpful comments from community members are always welcome, I thought on this occasion perhaps you had missed mine.

Re: Fibre 150 install requirements

astrospud — Thu, 06 Mar 2025 20:04:26 GMT

I was not offered this by TT customer service.

My cancellation was accepted 48hrs ago in full over the phone.
They now called me stating they cannot re-instate my previous fibre 65 contract and I must take out a new contract. Sounds I be making a complaint to Oftel and trading standards.

Re: Fibre 150 install requirements

ferguson — Thu, 06 Mar 2025 20:13:10 GMT

So just switch to a new provider as you previously mentioned?

Re: Fibre 150 install requirements

astrospud — Thu, 06 Mar 2025 20:16:17 GMT

I need to run down my existing Fibre 65 contract for another year yet; that is IF TT re-instate it as they appear to go back on what they advised me.

Re: Fibre 150 install requirements

ferguson — Thu, 06 Mar 2025 20:35:08 GMT

Ah OK, this looks like a bit of a mess! I will move this to the Billing section where the support expert there will be best placed to advise.