topic Re: Refund in Billing

Refund

DavidBordoli — Thu, 06 Mar 2025 18:12:04 GMT

How long does it take to get a refund after an account is closed? My account says -£18.40 due around 18 February 2025, It is now 6 March, over two weeks later and the refund still hasn't hit my account.

Re: Refund

Divsec — Thu, 06 Mar 2025 18:21:58 GMT

Hi @DavidBordoli is your Direct debit still active?

Have you requested the refund through my account?

Your post has been escalated and you should hear soon.

Re: Refund

DavidBordoli — Fri, 07 Mar 2025 13:55:47 GMT

HI @Divsec

Thanks for your response. In a phone call with TalkTalk when I terminated my contract they intimated the return would be made automatically. My direct debit is still active, I'll make a request through my account now.

Thanks again

Re: Refund

Divsec — Fri, 07 Mar 2025 14:10:09 GMT

Hi @DavidBordoli let's hope that works for you😄

Re: Refund

DavidBordoli — Fri, 07 Mar 2025 15:47:48 GMT

I have just finished a WhatsApp conversation with Carliza, who said she would process the refund for me (I cant find where on 'My Account' I can do that). She said I should receive the refund within 10 days; this includes 3 days for approval and 3-5 working days for the transfer if approved. If approved! I cant understand why this takes so long, silly me, I thought it would be an automated process. When asked if I am happy and satisfied with the resolution, I replied 'No' and asked why it took so long, no meaningful reply. I further asked why approval was required and that I wanted £12.50 adding to the refund (that's what TalkTalk charge customers for late payment). Guess, what... no further response from Carliza! Customer service at its best, walk away if you cant provide a response.

Anyhow, thanks for your help and the opportunity to vent!

Re: Refund

Divsec — Fri, 07 Mar 2025 17:21:51 GMT

Carliza, sounds like a nice person, sorry it didn't go well, let's hope she? processed it for you before walking away.

Re: Refund

Arne-TalkTalk — Mon, 10 Mar 2025 14:00:18 GMT

Your refund was processed on the 8th and you should have it in 3-5 days.