topic Moving House in Billing

Moving House

konstantinos23 — Sat, 08 Mar 2025 21:30:01 GMT

I am moving apartment. I tried to do the moving home online application but I get the error message:

"Unfortunately we cannot process your home move online, please contact our home move team on 0800 542 8081 to transfer your current TalkTalk services to your new home."

I called, but the phone number was discontinued. The automated message told me to call a different number, which is the general query of Talk Talk. When I followed the instructions, it said that I needed to go to the AI chat. The AI chat sent me to the moving home online application and the loop continues.

It's ridiculous because my request is quite simple. The optic fiber box is strictly outside my door, I am paying for a service I will not be able to use. And it's not I won't get charged £60 for 10 min of work.

Re: Moving House

Billx — Sat, 08 Mar 2025 22:15:52 GMT

Hello, @konstantinos23

If you're not getting satisfaction on the general phone number 03451720088, via the different options,

try once more, and now, after answering the first question with 1, and the second question with 1 or 2,

then let it repeat and repeat its options for just under 3 minutes, then it will offer you a new option at option 5,

where you will be able to speak to a person. Then ask for 'moving home'.

Bill

Re: Moving House

Gliwmaeden2 — Sun, 09 Mar 2025 00:02:44 GMT

@konstantinos23, it's important that you check the opening hours for Phone / Chat support when trying to reach them.

Please check these here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

The phone support service shuts at 6pm on Saturdays and won't reopen for this sort of purpose before Monday morning.

You must speak directly with Talktalk's Home Move team to agree whether you pay the £60 fee or take up the offer of a new contract instead.

Talktalk has the same administrative work to do whether you are moving one house away or several miles, so the only leeway is as above.

Re: Moving House

konstantinos23 — Sun, 09 Mar 2025 12:00:06 GMT

I talked to an agent of Talk Talk, and they could only offer me a new contract. The new contract was more expensive and more lengthy than my previous one. This is ridiculous as the agent specifically told me at that time, and my technical that I can move without hassle if needed as I am renting. It's ridiculous to commit for two more years to change my address only to probably do it again after 1 year when I will have to move again. It sounds super illegal to be blackmailed like that, and honestly a lot like a Ponzi scheme, that I need to commit for more years every time I move.
I just want a new installation. I am gonna pay for it for christ sake.
I will probably have to change provider.

Re: Moving House

Billx — Sun, 09 Mar 2025 13:05:09 GMT

I've just checked TalkTalk documentation, at https://www.talktalk.co.uk/legal/terms-of-use (then click 'Small Print )

and it seems that all of TalkTalk's current new broadband packages are 24 months long.

It also seems that TalkTalk don't provide any broadband services without a contract.

Therefore, it seems you might have to look for a different provider.

Bill

Re: Moving House

Gliwmaeden2 — Sun, 09 Mar 2025 15:00:45 GMT

@Billx and @konstantinos23, Talktalk has never provided a service without a contract.

So even when people say they are "out of contract" they are simply out of the minimum term and actually on a rolling monthly contract that still requires a notice period of 30 days or until you switch provider.

@konstantinos23, if you are still within the minimum term of your contract, there'll be early termination fees:

So you just need to work out the most economical way of moving to your next place.

Re: Moving House

Billx — Sun, 09 Mar 2025 15:21:17 GMT

When one says a service without contract it means something renewable month to month,

Whether they have it now is the issue, not whether they have had it before.

And also another issue is the issue of a minimum 24 month contract,

Previously TalkTalk had shorter periods than 24.

Re: Moving House

ferguson — Sun, 09 Mar 2025 15:40:47 GMT

@konstantinos23

This isn't a Fibre broadband issue as such, so I am moving the thread to the Billing area where the support team can advise you of your options.

Re: Moving House

Arne-TalkTalk — Tue, 11 Mar 2025 11:35:38 GMT

Hi i can see that the homemove order has now been placed.