topic Re: Can not register online for TalkTalk Account in Billing

Can not register online for TalkTalk Account

MrStratocaster — Sun, 09 Mar 2025 16:34:26 GMT

My Mother-In-Law has TalkTalk Broadband. I am trying to register her online (I'm trying to do this from her actual house) but it's proving impossible. The reason I can't (or so it seems) is because I can't progress for the reasons 1] There is no mobile associated with the account 2] There is no email address associated with the account. The live chat asks for a "telephone password" that she obviously does not have. So that's it. Mission Impossible.

Re: Can not register online for TalkTalk Account

Gliwmaeden2 — Sun, 09 Mar 2025 17:59:17 GMT

Moving this to the billing section for you, @MrStratocaster. Staff reply Monday to Friday.

Please complete your own details in Personal Information and add your mother-in-law's in Private Notes near the end of that section.

It's very important to be clear about whose they are.

Be sure to scroll down to SAVE CHANGES after completing.

Re: Can not register online for TalkTalk Account

MrStratocaster — Sun, 09 Mar 2025 18:10:32 GMT

Hi @Gliwmaeden2 - you advise that I should complete my 'own details' in 'Personal Information' and add my mother-in-law's in 'Private Notes' near the end of that section. Where is this place 'Personal Information' please ? 🤔 And thanks 👍

Re: Can not register online for TalkTalk Account

Gliwmaeden2 — Sun, 09 Mar 2025 18:36:19 GMT

@MrStratocaster, go via your name / avatar [image] on this site. That takes you to the profile area, settings and further options to complete your information.

Re: Can not register online for TalkTalk Account

Arne-TalkTalk — Mon, 10 Mar 2025 13:29:39 GMT

Hi @MrStratocaster

How long has your mother in law been a customer? as usually accounts cant be created without an email or mobile.

The mobile/Email is required in order to send a security verification code,

If you add the account number to any field in your profile I can have a look.

Regards