topic Re: Giftcloud voucher not received in Billing

Giftcloud voucher not received

Dhopkins — Fri, 28 Feb 2025 21:44:56 GMT

I signed up to TalkTalk back in September 2024 and received a Giftcloud email confirming I’ll be receiving a Giftcloud voucher email after 120 days - this has passed and I haven’t received a voucher or any update. Any suggestions?

thanks

Re: Giftcloud voucher not received

Gliwmaeden2 — Fri, 28 Feb 2025 22:47:46 GMT

Moving this to the billing section for you, @Dhopkins.

Staff will respond after the weekend.

Re: Giftcloud voucher not received

Dhopkins — Fri, 07 Mar 2025 14:31:40 GMT

I’m still awaiting a response.

thanks

Daryl

Re: Giftcloud voucher not received

Gliwmaeden2 — Fri, 07 Mar 2025 16:00:50 GMT

It's been overlooked, I think, @Dhopkins, and now we're at another weekend. All I can do is re-escalate this for you.

Re: Giftcloud voucher not received

Dhopkins — Mon, 10 Mar 2025 18:57:14 GMT

If you could re-escalate this please.

thanks

Daryl

Re: Giftcloud voucher not received

Gliwmaeden2 — Mon, 10 Mar 2025 20:59:44 GMT

I did after I posted on the 7th, @Dhopkins.

I'll do it again - sometimes it's a week or 10 days..... not always the earliest posts picked up first unfortunately.

Re: Giftcloud voucher not received

Gliwmaeden2 — Mon, 10 Mar 2025 21:01:11 GMT

Best to wait again before posting further, as the slightest extra post can really dislodge the thread's place in the queue, @Dhopkins.

Re: Giftcloud voucher not received

Arne-TalkTalk — Wed, 12 Mar 2025 12:01:40 GMT

Hi Dhopkins

I have passed your details to the vouchers team.

There is a backlog they are working through at the moment.

Sorry for the delay.