topic Re: TopCashBack Needing Order Numher in Billing

TopCashBack Needing Order Numher

ATLMic82 — Tue, 11 Mar 2025 14:52:10 GMT

I placed an order for Full Fibre 900 via TopCashBack as they had a £100 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order number beginning with "N7", "N8" or "S0", followed by 7 digits"
All I got through from Talk Talk is my account number which TCB wont accept as it doesn't match the above.
Any ideas how i can get an order number with the format above, I've tried the live chat but it didn't help.

Thanks very much!

Re: TopCashBack Needing Order Numher

Divsec — Tue, 11 Mar 2025 17:30:00 GMT

Hi @ATLMic82 your post has been escalated and you should hear soon.

Re: TopCashBack Needing Order Numher

Arne-TalkTalk — Tue, 18 Mar 2025 14:48:26 GMT

Hi ATLMic82

I would suggest calling and speaking to the full fibre team, I cant see city fibre order references.

Sorry

Re: TopCashBack Needing Order Numher

ATLMic82 — Tue, 18 Mar 2025 15:36:48 GMT

I have already tried that and was met with confusion on their part. Is there some second tier support team I can speak to?

Re: TopCashBack Needing Order Numher

Arne-TalkTalk — Mon, 24 Mar 2025 14:47:49 GMT

Not that I'm aware of.