topic Re: Gift voucher in Billing

Gift voucher

Shaznan — Thu, 06 Mar 2025 22:02:31 GMT

When I joined talk talk I was promised a gift voucher for £100 from Giftcloud. They said it will take UP TO 120 days. It’s been 118 but when I try to chase it I go round in circles.

Giftcloud said I have to go back to Talk Talk.

But Talk Talk chat didn’t understand and then said when did I renew. I didn’t renew I’m a new customer! Then just said they’d escalate it.

i just feel I’m getting nowhere and not been given what I was promised!

Re: Gift voucher

Gliwmaeden2 — Thu, 06 Mar 2025 22:22:30 GMT

It really does need the full 120 days before it can be chased up, @Shaznan.

I'll move this to the billing section as it's more of a contractual / account issue than anything to do with your actual broadband service.

Re: Gift voucher

Shaznan — Sat, 08 Mar 2025 10:34:31 GMT

It has now been 120 days!

Im sorry but I have gone round in circles. Everytime I speak to someone I have to explain it all over again!

Re: Gift voucher

Gliwmaeden2 — Sat, 08 Mar 2025 11:07:11 GMT

Just wait for staff to pick up your thread, @Shaznan.

They are not on here at weekends and further posting delays your thread in the automated workflow queue.

Re: Gift voucher

Shaznan — Tue, 11 Mar 2025 19:00:03 GMT

How do I get staff to pick this up?

Re: Gift voucher

ferguson — Tue, 11 Mar 2025 19:03:39 GMT

Just wait for them to respond here.

Re: Gift voucher

Arne-TalkTalk — Wed, 12 Mar 2025 11:51:39 GMT

Hi Shaznan

Customer services have passed your details to the team responsible for issuing the vouchers.

The is a delay at the moment while they work through the backlog.

Regards.