topic Re: Copy of Welcome Pack in Billing

Copy of Welcome Pack

Jhog86 — Wed, 12 Mar 2025 16:08:35 GMT

How difficult is it to get a copy of your welcome pack? I'm needing it to show my name, address and start and finish date of my contract. Cannot find it online.

Re: Copy of Welcome Pack

Gliwmaeden2 — Wed, 12 Mar 2025 18:54:54 GMT

Each bill shows the end date of your contract, @Jhog86, so if you are out of contract, check back through earlier bills in My Account.

You should have contract details in an old email, issued at the time of setting up the contract. Your name and address should show in My Account.

Re: Copy of Welcome Pack

Arne-TalkTalk — Thu, 13 Mar 2025 09:32:05 GMT

Hi @Jhog86

Log into My Account and goto the my package details tab, you should see

Regards

Re: Copy of Welcome Pack

allstontowers — Sun, 15 Mar 2026 11:36:55 GMT

This does not show in My Package. I don't have access to old emails so can't check it there either.

Re: Copy of Welcome Pack

Gliwmaeden2 — Sun, 15 Mar 2026 14:41:27 GMT

@allstontowers, you should keep all recent contract emails. Your full address details etc will show in My Account.

If you need staff support, please return to the message board, as this is an old thread and staff only respond to the original poster - then click on start a topic to begin your own thread.

Re: Copy of Welcome Pack

allstontowers — Sun, 15 Mar 2026 15:38:35 GMT

I would have kept it if I could but that was not an option - don'task!

Re: Copy of Welcome Pack

Thabile-TT — Mon, 16 Mar 2026 16:08:21 GMT

Hi there @allstontowers. I'm sorry to hear that. I notice that you have initiated your own thread, kindly refer to it for any concerns, and we will be more than willing to assist you. Thank you.