topic Re: Engineer visit charge in Billing

Engineer visit charge

AdrianGrid — Thu, 13 Mar 2025 08:09:24 GMT

Morning

Received my latest bill and have been wrongly charged £75 for an engineer visit.

The engineer identified the problem was at TalkTalks end. The line had been "stopped" and there was no problem from the exchange to my property nor any issues with the wiring or equipment in the property.

Can you arrange for this charge to be removed or credited please?

Thanks

Adrian

Re: Engineer visit charge

Arne-TalkTalk — Thu, 13 Mar 2025 09:52:25 GMT

Hi AdrianGrid

I can see that a credit has been raised on the account.

Regards

Re: Engineer visit charge

AdrianGrid — Thu, 13 Mar 2025 09:57:41 GMT

Hi Arne

I can see that in my account now.

Thanks

Adrian

Re: Engineer visit charge

Arne-TalkTalk — Thu, 13 Mar 2025 10:10:14 GMT

No problem.